Privacy/ Purchasing Policy

Jewel House (ABN 89780633551) and Jewel HouseGossip.com  Privacy Policy

Introduction

Jewel House regards customer privacy as an important part of our relationship with you our customers, fans and readers. The following privacy policy applies to all Jewel House Gossip.com users, and conforms to Internet privacy standards.

Collection of Information

In order to use Jewel House Gossip.com website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Jewel House Gosssip.com is collected via correspondence from you or your company  directly through our website.

Use of Collection Information

Any details collected from Jewel House Gossip.com customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at admin@jewelhousegossip.com

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Jewel House Gossip.com uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We will never use this information for other purposes, unless you have subscribed for updates from Jewel House Gossip.com, or release to a third party.

Third Parties

Jewel House Gossip.com does not share any information with third.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

The terms and conditions set out in this privacy statement only cover the domain name of Jewel House Gossip.com

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Jewel House Security Policy

Jewel House uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Jewel House or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Jewel House.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery Policy

Printed Books

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within five working days; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at admin@jewelhousegossip.com

Ebooks

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via email within one working days.

If you wish to query a delivery please contact us at admin@jewelhousegossip.com

Refund & Returns Policy

As with any book store returns are not accepted.

However should you order a printed book and it is damaged in transit please contact admin@jewelhousegossip.com.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Jewel House will not be responsible for parcels lost or damaged in transit if you choose not to insure.

 

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